Delivery, Payment & Returns
Our online shop is in Czech. If you need help with your order, call us at +420 777 162 877 (Mon–Fri 9:00–19:00) or visit our boutique in Prague 1.
Delivery – Czech Republic
- Pick-up in our boutique, Benediktská 689/8, Prague 1 – free
- Zásilkovna (Packeta) pick-up point or Z-BOX – CZK 59
- Zásilkovna home delivery – CZK 99
- PPL pick-up point or Parcelbox – CZK 59
- PPL home delivery – CZK 99
- Free delivery on orders from CZK 1,499
Orders placed on working days by 10:00 are shipped the same day and usually delivered the next working day.
Delivery – Slovakia
- Zásilkovna – CZK 89, PPL – CZK 199 (free from CZK 1,499)
Discreet delivery
Every parcel is packed in a plain box with no pictures or product names. With a Z-BOX or Parcelbox you collect your parcel yourself with a code – no courier, no staff, often 24/7.
Payment
- Card online (GoPay) – free
- Bank transfer – free
- Cash or card when collecting in our boutique – free
- Cash on delivery (Czech Republic only) – CZK 39
Returns & warranty
- You can withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. Sealed products that were unsealed after delivery cannot be returned for hygiene reasons. Return shipping is paid by the customer; we refund the payment within 14 days.
- Warranty 2 years (does not apply to lubricants, cosmetics and single-use products).
Small gift with every order – we add a little gift to each order.
